SeasonsFAQ
- How do I place an order?
- When will my order be shipped?
- Can I get my company logo or a personal photo printed on my cards?
- What are the logo and photo charges for?
- What typestyle will my imprint be in?
- What if my order is wrong?
- What is your guarantee?
- What are your shipping rates?
- What are your payments options"
- Copyright/Trademarks
- Order Guidelines
- What is your return policy
- Can I order a proof?
- What is Camera Ready Art?
- How do I send my artwork?
- Phone: Call 1-800-333-5575 Monday-Friday 7:00 am – 6:00 pm CST
- Fax: 1-800-842-9371
-
Mail: Mail the order form to
Kogle Cards
P.O. Box 8465
Mankato, MN 56002-8465
When will my order be shipped?
Can I get my company logo or a personal photo printed on my cards?
What are the logo and photo charges for?
What typestyle will my imprint be in?
We guarantee that your product will be personalized as requested and free of defects or you may replace, exchange or refund your order within 30 days. (Shipping charges are excluded.)
Allow for UPS ground shipping time from Minnesota unless Express Shipping is requested. Orders to Alaska and Hawaii mail parcel post; all other orders are shipped via UPS. Delivery to Canada: The recipient is responsible for all duties and taxes. These fees are not included in the Kogle Cards Shipping Charges. Please allow for additional shipping time for your order. Additional charges based on weight and destination will be applied for Express Shipping. Shipping charges are as follows:
What are your payments options"
Credit card required on internet orders. All major credit cards and electronic checks are accepted.
When artwork is submitted, it is assumed that it has been submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing this order, agree to hold Kogle harmless for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork, including legal fees.
Minimum order is 10 greeting cards or 100 postcards.
Non-imprint orders are scheduled to ship in 2 working days and custom imprint orders ship in 4 working days after receipt of payment and faxed proof approval (upon request).
All greeting cards are 5" X 7" and come with color coordinated envelopes. Postcards are 4 1/4" X 6".
Samples are sent upon request. See our home page for ordering samples.
Prices are based on the total quantity ordered. Postcard or greeting card quantities can be combined for the quantity discount if you phone, fax or mail in your order.
Personalized greeting card prices include black imprint inside and on the back flap of the envelope. Greeting cards are imprinted inside, below the verse.
Personalized postcard prices include black imprint on the back side of the postcard. Additional photo and logo set-up fees apply. Photo and/or logo, $25 set-up fee. For repeat orders with photo and/or logo, $10 set-up fee.
If there is more than one imprint set-up on an order, there will be an extra $15 for each additional plate used.
The layout of personalized imprint information follows the present regulation dictated by the U.S. Postal Service. To insure that your postcards meet these standards, Kogle can imprint only in the text locations shown on the sample postcard.
For Bulk Rate imprinting, send a copy of your current indicia.
Open and inspect you shipment immediately. Returns will only be accepted for 30 days after receipt of order. If you are not completely satisified with our products, you may replace and return your order for a refund. Please contact our Customer Service Department at 1-800-333-5575 or email us at customerservice@koglecards.com
Faxed proofs are available upon request for $15 each. Production schedules accommodate one day for proof approval. Delays in approving or changes requiring additional proofs may add production time.
Logos, images or artwork sent must be: clear, sharp, line artwork, color separated, without jagged edges. Type appearing in logos, if any, should be the same quality and may need to be reset by our Art Department. We will match your font as closely as possible. We cannot accept copied / faxed artwork, shaded artwork, patterned artwork and artwork with screens. “Color separated” means artwork is sent separated out using the same number of colors that you expect the finished product to have. For example: If you would like the finished product to be two color, your artwork should be sent in two color. The PMS number or standard ink color also needs to be indicated for each color separation. “Camera Ready” refers to art and copy that is ready to be imprinted onto a product without any retouching. “Retouching” means art needs to be reworked or “cleaned up” on our computer by an artist (which would result in additional charges).
Artwork sent on disk or via our website is preferred. Please follow these guidelines:
Below are the programs and formats needed for artwork to be accepted on disk or via the web. NOTE:
We cannot access artwork sent in any program other than the ones listed below. Sending artwork in
another program will slow down the order process and could result in additional charges. Artwork must
include a customer name & account number (for existing customers). Zip file or CDs are acceptable. All
fonts must be outlines and listed (Ex. Name of font, if it is Bold or Italic).
PC/Macintosh
These are preferred way of receiving files:
- Adobe Acrobat Files (PDF)
- Adobe Illustrator CS or earlier (All fonts must be converted to outlines and saved as EPS or AI)
- Adobe Photoshop Bitmap Image (600 DPI saved as a tiff line drawing)
Copyright/Trademarks
When artwork is submitted, it is assumed that it has been submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing this order, agree to hold Kogle harmless for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork, including legal fees.